A process built for certainty,
not surprises.

Every QLD Group project begins with a 60-minute Landscape Inspection. A senior member of our team walks the property with you, assesses the existing conditions and tests the brief against the site. This is a paid professional assessment, not a sales visit, and it is required before design or costing begins.

After the inspection, we confirm the right design pathway and its fee. Design stays inside QLD Group. Sanctum by QLD is our in-house design studio, not a partner or a separate company. One team, one licence, one contract carries the project from design through construction.

The people responsible for construction review the design before the price is prepared. Materials, levels, drainage, access, engineering and approvals are resolved together, so nobody inherits a drawing they cannot build and no responsibility is lost in a handover.

When the documentation and scope are complete, we present the design, material selections, construction programme and fixed-price proposal together. You can decide whether to proceed with the full picture in front of you.

When you proceed, you sign one construction contract with QLD Group. A dedicated Construction Manager becomes your single point of contact on site, with progress updates at the intervals agreed with you and payments tied to verified stages of work.

At practical completion, we walk the project with you, document anything requiring attention and resolve it before the build is closed out. You receive a formal handover, the applicable defects and warranty information, and guidance for the first seasons of your new outdoor environment.